Q1: Are you a trader or a manufacturer?Can you print my logo, letter & picture on the product?

A1:Ninix is a professional manufacturer of arcade machines for 15 years since 2007. Ninix has variety of own design gift game and lottery game machines such as claw crane, gumball, shooting game, car racing game, sports game,

children game and so on.

We offer customized services(ODM&OEM).

2:How long is the delivery time?

 A3:Base on the quantity you need. Usually within 5-30 days.

3: Do you have the minimum order quantity for the product?

 A4:ow MOQ, 1 piece for sample checking is available.

4:How do we secure our payment?

A6:We can do the order and payment via Alibaba trade assurance, like Paypal can guarantee your benefit.

5:How about the outer packing of your products?

The price of the machine includes flexible packaging, according to the needs of the customer's country, can be individually determined export wooden frame or export wooden box. The fee is extra.

6.what services can we provide?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,CIP,FCA,CPT,DDP,DDU,Express Delivery,DAF;
Accepted Payment Currency:USD,EUR,CAD,AUD,HKD,GBP,CNY;
Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese,Spanish,Japanese,French

7. Why should I choose your products?

Our product quality is good, after sales experienced technicians reply in time. Professional, reliable and responsible team at your service. The company is strong, with a variety of products, you can choose a complete, large-scale production workshop and product display area, welcome to the factory inspection, or video factory inspection.

8.What if the product is broken, when I receive it?

Before sending the product to you, we make sure every product is in good condition. Please check the package before you sign for. If the product is not in good condition, please don't sign for it. Then please ask some certificate (such as the picture of the damaged goods) from express company, and contact us immediately. We will contact the express company to deal with it. We are not responsible for item lost, content damaged after signed for.

9. Do need any installation when receive machine ?

We have all assembled before delivery without any installation, which means that when customers receive the goods, they just need to do it according to our requirements. Some parts of the goods will be removed after delivery, there will be installation video, and the operation will be completed according to the video after receiving. If you don't understand, you can consult relevant personnel for video teaching users. Turn on all the computers, and then you can play.

10. What's minimum order quantity and how long could ship ?

The minimum order quantity is 1pcs, and as normal, we will finish the goods in 15 days after receiving deposit.

11.How can I solve the Game Machines malfunction?

**Please show us what problem happened,then our professional technicians will provide you solution in 24hours.According to the Game Machines we sold,we gave small accessories kit for free.If you need to replace the main part,we only charge its cost friendly. Doing Win-Win business happily is the aim of Ninix